Job Description

Great Day Improvements - Customer Experience Professional

Great Day Improvements is a collection of some of the best home improvement companies in the nation, and we are seeking a Customer Experience Professional to join our inside sales and customer experience team . In this role, you will manage inbound and outbound calls from customers across the U.S. , supporting our portfolio of home improvement products and brands .

We are looking for a customer-focused, driven individual who thrives in a fast-paced, performance-oriented environment and is capable of achieving both sales and service goals . This position is ideal for someone with proven call center experience who is eager to develop their skills and make a meaningful contribution to a collaborative team.

What We Offer

• Competitive base pay + performance-based incentives .
• Comprehensive paid training to build product and sales expertise.
• Opportunities for career growth within the Great Day Improvements family of brands.
• A supportive, collaborative work culture that values customer experience and performance.

Schedule: Flexible-shifts may include evenings and weekends in addition to a traditional 8:30am-5pm

Pay Range - $17.00 - $18.00 per hour / pending on shift

Responsibilities

• Handle inbound and outbound customer calls , providing product information, scheduling consultations, and ensuring a positive experience.
• Promote any and all of our products and services , identifying opportunities for upselling and cross-selling where appropriate.
• Achieve individual sales and customer experience performance targets , contributing to overall team success.
• Accurately update and maintain customer records within our CRM platforms to ensure timely follow-up and documentation.
• Assist with customer concerns , using effective problem-solving techniques and escalating when necessary.
• Collaborate with internal teams to coordinate scheduling and ensure smooth service delivery across multiple product lines.
• Develop product knowledge across all of our brand offerings to confidently answer questions and provide tailored recommendations.
• Work flexible shifts , including evenings and weekends, based on business needs.

Qualifications

• 12 years of call center or customer service experience , preferably in the home improvement or related industry .
• Basic to intermediate proficiency with CRM systems (experience with i360 Lightning is a plus).
• Strong verbal and written communication skills , with the ability to quickly build rapport and deliver solutions.
• Comfortable working toward sales goals in a performance-driven environment.
• Good organizational skills , with the ability to multi-task and manage time effectively.
• Dependable and punctual , with a strong commitment to delivering an excellent customer experience.

PAID TRAINING - EQUIPMENT SUPPLIED

-Must have high-speed internet connection

-Must be self-disciplined to stay on task

-Must have ability to speak with customers without any major background noise or distractions while on the phone

Must be willing and able to TRAIN & work at our Twinsburg, OH Corporate office when deemed necessary (hybrid)

GDI is an Equal Employment Opportunity Employer

#INDGDI

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